Critical Review Keywords in Word Cloud

As a product manager in the era of artificial intelligence (AI), I was challenged to analyze product reviews of a Mozilla privacy browser, Focus, in one of my courses. Back in the days, I had a Customer Service team of three to go through negative feedback and show weekly report. So, I wonder how computers can outperform them.

To prove my point that product managers don’t require a technical background, I’ll cover how I got the result through a 3rd party SaaS platforms and NLTK.

#1: 3rd Party SaaS Platform

Appbot (https://app.appbot.co/)

Emily Hsiao

Product Peep 🐣 Everybody imitates before they can innovate.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store